春雨直播app COMS Appliance After-sales Management

Take Control of Your After-sales With COMS

A powerful platform for next level after-sales management, built especially for the consumer appliance and electronics Industry.

Complete Order Management System

COMS is an end-to-end white label solution that seamlessly connects all your after-sales partners on a single platform in the cloud.

With COMS your after-sales is...

Streamlined and fully synced with your internal organizations, customers, and service partners.
Automated with intelligent routing and real-time tracking of all service requests from start to completion.
Flexible in a simple Software as a Service (SaaS) model, managed in the cloud and projected to reduce costs by at least 40%.

The Most Cost Efficient Platform

Reduce after-sales technology cost by up to 40% compared to other solutions like SAP/C4C.

928

Nationwide service partners currently
collaborating with distributors and
manufacturers on COMS

6

Distributors and manufacturers
currently dispatching and
managing jobs on COMS

79,269

Jobs dispatched and tracked
on COMS in the first 3 months
and growing

Flexible and Robust

Your complete after-sales platform, powered by 春雨直播app.

Customizable

Front-end portals and interfaces customized according to your brand, service flows, and content.

Powerful Dashboard

Monitor real-time, measure key metrics, and connect partners, parts and logistics on a single comprehensive dashboard.

Cloud-Based

Platform technology fully maintained for you in the cloud, including scalability, redundancy and secure hosting.

Built For The After-Sales Teams

Use automation and true real-time status updates to simplify and take control of In and Out-of-Warranty services, backjob processes, and parts ordering.

Customer Portal and Booking

Service and KPI Tracking

Call Center and Partner Portals

Parts Ordering and Status Tracking

Inventory Integration and Service Invoicing

Technician Mobile App

Key Features

Enhance communication and job progress tracking with powerful and easy to use features

For your customers

Self-service portal with a booking system and service rating capability
Customized design with your brand, services, and prices
Integrated email and SMS for service confirmations and updates

For your service partners

Service center, dealer, and technician portals
Automated Job matching, dispatching, and backjob processing
Easy and simplified Job completion, parts ordering, and service invoicing

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For your after-sales teams

Call center portals and admin dashboards with a booking system
Fully customizable Job routing and service provider coverage areas
Complete control and tracking of all Jobs with real-time KPI monitoring

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Real-time progress tracking

Your after-sales team will prevent escalations faster than ever before with the real-time progress monitoring of all service providers.

Field service visibility

Your customers will follow the service delivery in real-time with automated features while your after-sales support team will get full visibility of the service progress.